This course looks at ways of keeping you safe at work. It is designed to help you recognise anger and aggression and manage your personal reaction as well as ensure you are keeping safe when lone working, travelling and ensuring procedures are in place to reduce risks to personal safety.
Discuss and develop workplace procedures and strategies to reduce personal safety risks
- Understanding aggression - including recognising the early warning signs of aggression
- Conflict management - including physical and verbal de-escalation and defusing techniques
- Risk assessment - identifying and assessing risks relating to personal safety and lone working
- Lone working - the law and the responsibilities of both employer and employee
- Tracing systems - ensuring staff are traceable and procedures are put in place in case of emergency
- Travelling safely
- Home visits - best practice for safety while conducting home visits from leaving the office to leaving the visit
- Implementing effective reporting procedures to manage and minimise the risk of violence and aggression
- Support and dealing with emotional effects following conflict and violent incidents
Dress for the day: Due to the practical session please wear loose-fitting clothing which allows easy movement, wearing low heeled, closed-toe, closed-back shoes or trainers. Please inform the trainer if there are any practical techniques that cannot be undertaken for any reason. Jewellery will need to be removed before the breakaway techniques, if you cannot do this please let the trainer know.
There will be tea / coffee available on the day, but lunch will not be. Please bring your own packed lunch.
Please arrive in good time for the start of the session at 9am. Please use the free parking space around the back off the venue, or the free on street parking at the front of the venue.
For those in Children's Services who experience lone working.